Shipping Information

At Knivesand Tools Shop, we understand that our discerning clientele of knife collectors and enthusiasts expects precision and reliability in every aspect of our service. Our shipping options are designed to deliver your premium OTF knives safely and efficiently to your doorstep.

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods & Timeframes

We offer two shipping options to accommodate your needs:

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipment
  • Tracking included
  • Available for all orders

Free Shipping

  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipment
  • Available for orders over $50
  • Tracking included

Note: Delivery times are estimates and may vary depending on destination and customs processing. Some remote areas in Asia and other regions may have extended delivery times or may not be serviceable.

Returns & Exchanges Policy

We stand behind the quality of every premium OTF knife in our collection and want you to be completely satisfied with your purchase. Our return policy reflects our commitment to both customer satisfaction and responsible business practices.

Return & Exchange Eligibility

We accept returns and exchanges within 15 days from the date you receive your order. To be eligible for a return or exchange, your item must be:

  • In original, unused condition
  • In original packaging with all included materials
  • Accompanied by the original receipt or proof of purchase
  • Free from any damage, wear, or alterations

Non-Returnable Items

For safety and compliance reasons, the following items cannot be returned or exchanged:

  • Used knives (for hygiene and safety reasons)
  • Custom or personalized items
  • Opened packaging where the security seal has been broken
  • Items not in original condition or showing signs of use

This policy is especially important for our premium OTF knives, including AKC F-16 OTF, AKC F-20 OTF, and other single-action OTF knives, where quality control and safety standards are paramount.

Return Process

1 Submit Return Request

Within 15 days of receiving your order, submit a return request using the template below and email it to our customer service team at [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear Knivesand Tools Shop Customer Service,

I would like to request a [return/exchange] for my recent purchase.

Order Information:
– Order Number: [Your Order Number]
– Order Date: [Date of Purchase]
– Product Name: [Product Name]
– Product SKU: [Product SKU if available]

Reason for Return/Exchange: [Please provide detailed reason]

Preferred Resolution:
[ ] Full Refund
[ ] Exchange for [Product Name/SKU]
[ ] Store Credit

I confirm that the item is in its original condition, unused, and includes all original packaging.

Contact Information:
– Full Name: [Your Full Name]
– Email: [Your Email Address]
– Phone: [Your Phone Number]

Thank you for your assistance.

Sincerely,
[Your Name]

2 Approval and Instructions

Within 1-2 business days, you will receive:

  • Return authorization confirmation
  • Shipping instructions and return address
  • Return authorization number (must be included with your return)

3 Ship Your Return

Package your item securely including:

  • Item in original condition
  • All original packaging and materials
  • Copy of your receipt or order confirmation
  • Return authorization number clearly visible

Important: We recommend using a trackable shipping service and purchasing shipping insurance. Knivesand Tools Shop is not responsible for return packages lost in transit.

Refund Information

Refund Processing Time

Once we receive and inspect your return:

  • Processing: 1-2 business days after receipt
  • Refund Issuance: 3-5 business days after approval
  • Bank Processing: 5-10 business days depending on your financial institution
  • Total Timeline: 7-17 business days from when we receive your return

Refund Method

Refunds will be issued to the original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): Refunded to original card
  • PayPal: Refunded to your PayPal account

Note: Shipping costs are non-refundable. For exchanges, we will cover the standard shipping cost for the replacement item.

Exchange Process

For exchanges to a different product:

  • Follow the same return process outlined above
  • Clearly indicate your desired exchange item in the request template
  • If the exchange item costs more, you will be invoiced for the difference
  • If the exchange item costs less, you will receive a refund for the difference
  • Exchange items will be shipped via our standard shipping methods once the return is processed

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within 48 hours of delivery
  • Provide photos of the damage or defect
  • We will arrange for expedited replacement at no additional cost
  • Return shipping for defective items will be prepaid by Knivesand Tools Shop

Contact Our Customer Service Team

For questions about shipping, returns and exchanges:

  • Email: [email protected]
  • Response Time: 1-2 business days
  • Business Hours: Monday-Friday, 9:00 AM – 5:00 PM PST

Please include your order number in all communications for faster service.

We appreciate your understanding that as purveyors of premium OTF knives, we must maintain strict quality control and safety standards. Thank you for choosing Knivesand Tools Shop for your collection needs.