At Knivesand Tools Shop, we understand that our discerning clientele of knife collectors and enthusiasts expects the same precision in our service policies as in our premium OTF knives. We stand behind the quality of every product in our collection and want you to be completely satisfied with your purchase.

Return & Exchange Eligibility

We accept returns and exchanges within 15 days from the date you receive your order. To be eligible for a return or exchange, your item must be:

  • In original, unused condition
  • In original packaging with all included materials
  • Accompanied by the original receipt or proof of purchase
  • Free from any damage, wear, or alterations

Non-Returnable Items

For safety and compliance reasons, the following items cannot be returned or exchanged:

  • Used knives (for hygiene and safety reasons)
  • Custom or personalized items
  • Opened packaging where the security seal has been broken
  • Items not in original condition or showing signs of use

Return Process

Follow these steps to initiate a return or exchange:

Step 1: Submit Return Request

Within 15 days of receiving your order, submit a return request using the template below and email it to our customer service team.

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Knivesand Tools Shop Customer Service, I would like to request a [return/exchange] for my recent purchase. Order Information: – Order Number: [Your Order Number] – Order Date: [Date of Purchase] – Product Name: [Product Name] – Product SKU: [Product SKU if available] Reason for Return/Exchange: [Please provide detailed reason] Preferred Resolution: [ ] Full Refund [ ] Exchange for [Product Name/SKU] [ ] Store Credit I confirm that the item is in its original condition, unused, and includes all original packaging. Contact Information: – Full Name: [Your Full Name] – Email: [Your Email Address] – Phone: [Your Phone Number] Thank you for your assistance. Sincerely, [Your Name]

Step 2: Approval and Instructions

Within 1-2 business days, you will receive:

  • Return authorization confirmation
  • Shipping instructions and return address
  • Return authorization number (must be included with your return)

Step 3: Ship Your Return

Package your item securely including:

  • Item in original condition
  • All original packaging and materials
  • Copy of your receipt or order confirmation
  • Return authorization number clearly visible

Note: We recommend using a trackable shipping service and purchasing shipping insurance. Knivesand Tools Shop is not responsible for return packages lost in transit.

Refund Information

Refund Processing Time

Once we receive and inspect your return:

  • Processing: 1-2 business days after receipt
  • Refund Issuance: 3-5 business days after approval
  • Bank Processing: 5-10 business days depending on your financial institution

Total Timeline: 7-17 business days from when we receive your return

Refund Method

Refunds will be issued to the original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): Refunded to original card
  • PayPal: Refunded to your PayPal account

Note: Shipping costs are non-refundable. For exchanges, we will cover the standard shipping cost for the replacement item.

Exchange Process

For exchanges to a different product:

  • Follow the same return process outlined above
  • Clearly indicate your desired exchange item in the request template
  • If the exchange item costs more, you will be invoiced for the difference
  • If the exchange item costs less, you will receive a refund for the difference

Exchange items will be shipped via our standard shipping methods once the return is processed.

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within 48 hours of delivery
  • Provide photos of the damage or defect
  • We will arrange for expedited replacement at no additional cost
  • Return shipping for defective items will be prepaid by Knivesand Tools Shop

Contact Our Customer Service Team

For questions about returns and exchanges:

Email: [email protected]

Response Time: 1-2 business days

Business Hours: Monday-Friday, 9:00 AM – 5:00 PM PST

Please include your order number in all communications for faster service.

We appreciate your understanding that as purveyors of premium OTF knives, we must maintain strict quality control and safety standards. Our return policy reflects our commitment to both customer satisfaction and responsible business practices.

Thank you for choosing Knivesand Tools Shop for your collection needs.