Welcome to Knivesand Tools Shop! We’re dedicated to providing premium OTF knives with exceptional service. Based on our curated collection and global shipping, we’ve compiled this FAQ to address common questions about our products, shipping, returns, and more. If you don’t find your answer here, feel free to contact our customer service team.

Product Information

1. What types of OTF knives do you offer?

We specialize in premium OTF knives, including AKC models like the F-16 and F-20, as well as Single Action OTF knives and pieces from AGA Campolin. Each knife is crafted with precision and undergoes meticulous inspection to ensure it meets our high standards of quality and performance.

2. Are your knives suitable for collectors?

Absolutely! Our collection is designed for connoisseurs and enthusiasts who appreciate true craftsmanship. Whether you’re building a collection or seeking a single prized blade, our OTF knives offer exceptional durability and design, making them ideal for both new and experienced collectors.

3. Do you have knives for beginners?

Yes, our range includes options for all levels, from beginners to advanced users. We recommend starting with our AKC OTF Knives category, which features reliable and user-friendly models. Feel free to browse our site or contact us for personalized recommendations.

Shipping and Delivery

1. Where do you ship, and how long does delivery take?

We ship worldwide, excluding select Asian regions and remote areas. After order processing (1-2 business days), delivery times are as follows:
– Standard Shipping (via DHL or FedEx): 10-15 days after dispatch, costing $12.95.
– Free Shipping (via EMS): 15-25 days after dispatch for orders over $50.
Please note that delivery may vary during peak seasons or due to customs processing.

2. How can I track my order?

Once your order is dispatched, we’ll send you tracking information via email. This allows you to monitor your package’s journey from our facility in Fresno, US, to your doorstep. If you have issues with tracking, email us at [email protected].

3. Do you offer expedited shipping?

Currently, we provide Standard and Free Shipping options to balance speed and affordability. For urgent requests, please contact us, and we’ll do our best to assist based on availability.

Returns and Refunds

1. What is your return policy?

We stand behind every product and offer a 15-day return policy from the date you receive your item. If your purchase doesn’t meet your expectations, contact us at [email protected] to initiate a return. Items must be in original condition, and refunds will be processed after inspection.

2. Are there any items that cannot be returned?

Due to the nature of our premium knives, we only accept returns for items in unused and undamaged condition. Custom or personalized pieces may not be eligible unless defective. For details, refer to our return policy or contact our team.

3. How long do refunds take?

Refunds are processed within 5-7 business days after we receive and inspect the returned item. The time it appears in your account may vary based on your payment method.

Payment and Account

1. What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions. All payments are processed through encrypted systems to ensure your information is protected.

2. Do I need to create an account to place an order?

No, you can checkout as a guest. However, creating an account allows you to track orders, save preferences, and receive updates on new arrivals and promotions.

3. Is my payment information secure?

Yes, we use industry-standard security measures to safeguard your data. We do not store sensitive payment details on our servers, and all transactions are handled by trusted payment gateways.

General Inquiries

1. Can I modify or cancel my order after placing it?

Orders can be modified or canceled within 24 hours of placement, provided they haven’t entered the processing stage. Contact us immediately at [email protected] with your order details, and we’ll assist you.

2. Do you offer warranties on your knives?

Yes, our products come with manufacturer warranties against defects. For specific terms, check the product description or contact us. We’re committed to your satisfaction and will help resolve any issues promptly.

3. How can I contact customer service?

For any questions, email us at [email protected]. Our team is here to ensure your experience with Knivesand Tools Shop is exceptional, from selection to delivery.

Thank you for choosing Knivesand Tools Shop for your premium OTF knife needs. We’re honored to serve enthusiasts worldwide with craftsmanship and care. Shop our collection now and join our community of knife connoisseurs!